Despatch and Delivery: Although we make all reasonable effort to effect delivery in accordance with prearranged dates, such dates are estimates only and time shall not be of the essence. You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within 48 hours of delivery or the expected delivery time. You must not cut or otherwise process the goods, and you must give us (and any carrier) a fair chance to inspect the damaged goods. If you fail to notify us in accordance with these requirements, you will not be entitled to reject the goods and will be deemed to have accepted the goods in accordance with the contract.

Cancellation: You may not cancel the order unless we agree in writing. If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished that we may then hold or to which we are committed) for the order.

Checking: All carpets must be checked for faults prior to cutting. This includes faults such as colour, colour match and size. No free replacement can be made after the carpet has been cut or installed.

Complaints and Returns: In the event of a complaint, this must be notified in writing to The Drury Lane Carpet Company Limited and authority obtained for any returns. We will only accept the return of goods from you by prior arrangement with us (confirmed in writing) and where the goods are as fit for sale on their return as they were on delivery. Goods returned for credit due to your error maybe subject to a restocking charge of up to 25% of the invoice value.

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